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Frequently Asked Questions
SHIPPING & DELIVERY
Delivery typically takes 2–5 working days depending on your location within South Africa. You’ll receive tracking details as soon as your order is dispatched.
Yes, we deliver nationwide using trusted courier partners.
DISCRETION & PRIVACY
Always. Your order is packaged in plain, unbranded packaging with no indication of the contents.
No. There is nothing on the parcel that reveals what’s inside or where it’s from.
PAYMENTS
We accept secure online payments via card and other trusted payment providers at checkout.
Yes. Our checkout is fully secure and encrypted to protect your personal information.
RETURNS & EXCHANGES
Due to the intimate nature of our products, we cannot accept returns on used items. However, if there is a fault or issue, please contact us and we’ll assist you.
PRODUCTS & SAFETY
Yes. We carefully select products made from body-safe, high-quality materials such as silicone and ABS.
We recommend cleaning your products before and after each use with warm water and a toy cleaner. Read our Guide
BEGINNERS
Start with what feels most comfortable to you — whether that’s external stimulation, something simple, or a couples product. Our collections are designed to guide you.
SUPPORT
You can reach us via our contact page, and we’ll get back to you as soon as possible.
You’re in safe hands
We know this can feel like unfamiliar territory. That’s why everything we do — from product selection to packaging — is designed to make your experience feel comfortable, private, and easy.
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