Contact Dear Desire
Questions about a product, an existing order or where to begin? We’re here to help with friendly, discreet guidance.
Whether you need help choosing something, checking a delivery or resolving a problem, you can contact us without judgement or awkwardness.
Helpful, discreet support
Response within one business day
Online and in-store assistance
Send Us a Message
Complete the contact form below and a member of our team will respond as soon as possible.
If your enquiry relates to an existing order, please include your order number in your message.
Contact Us Directly
079 255 1600
Response Time
We usually respond within one business day, Monday to Friday.
Messages received after hours, over weekends or on public holidays will be answered from the next business day.
Visit Dear Desire
9 Aylesbury Road
Bellville
Cape Town
Contact us before visiting if you would like to confirm current trading hours or check whether a particular product is available in-store.
Private, always
We understand that privacy matters. Messages sent to Dear Desire are handled with discretion and care. You only need to share the information required for us to assist you.
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FAQ
Find answers about delivery, payments, discreet packaging, returns, product care and choosing a product.
View FAQsDelivery Options
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View Delivery OptionsDiscreet Packaging
See what appears on your parcel, shipping label and bank statement.
Learn About Discreet PackagingTrack Your Order
Find your courier, access the tracking page and learn what to do if tracking has not updated.
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