Track Your Order
Follow your Dear Desire delivery from dispatch to your door.
Once your parcel has been collected from us, we’ll send you a dispatch email containing your tracking number and the name of the courier handling your delivery.
Nationwide delivery
Trackable courier service
Plain, discreet packaging
Track Order
Choose Your Courier
Check your dispatch email to confirm which courier is delivering your parcel, then select the correct option below.
Track with RAM
RAM is our primary courier partner for deliveries throughout South Africa.
Track with RAMTrack with The Courier Guy
We may use The Courier Guy when its network or route is better suited to your delivery address.
Track with The Courier GuyHow to Track Your Order
- Open the dispatch email from Dear Desire.
- Find your tracking number and courier name.
- Select the correct courier above.
- Enter your tracking number on the courier’s tracking page.
Courier tracking may take a few hours to become active after your parcel has been collected.
When Will My Order Become Trackable?
Your order will become trackable after it has been packed, collected by the courier and scanned into the courier’s system.
You will not be able to track your order while it is still being processed or packed.
Delivery estimates begin once the courier has collected your parcel. Business-day estimates exclude weekends and public holidays.
Tracking Has Not Updated
It is normal for tracking information to take several hours to appear after collection.
If your tracking has still not updated by the following business day:
- Confirm that you entered the tracking number correctly.
- Check that you selected the courier named in your dispatch email.
- Contact us with your order number so that we can assist.
Haven’t Received a Dispatch Email?
Your order may still be processing.
Please check your email inbox and spam or junk folder. Dispatch emails are sent once the courier has collected your parcel and your tracking information is available.
If you believe your order should already have been dispatched, contact us with your order number and the email address used at checkout.
Discreet From Dispatch to Delivery
Every Dear Desire order is secured inside plain, unbranded outer packaging. The parcel does not display product names, adult-store branding or anything that reveals what is inside.
Your dispatch email and tracking information are sent privately to the contact details provided when you placed your order.
Need Help With Your Delivery?
If you need help finding your tracking number, identifying your courier or checking a delivery that has not updated, our team will be happy to assist.
Please include your order number when contacting us so we can help you more quickly.